UCSF Benioff Children’s Hospital, Oakland has launched the FIND program (Family Information & Navigation Desk) as a mobile help desk in the primary care clinic, providing intervention for housing, food, activities for children, financial security, child development, health care access, mental health, substance use, and legal concerns. FIND was born out of the desire by Children’s primary care staff to move beyond a focus on biomedical and risk-behavior explanations of health to understand the root causes of health inequities and to provide a preventive approach to population health. The FIND program helps patients by referring them to related public institutions.
Alameda Health System has created the Health Advocates of Alameda Health System, a Population Health strategy within the department of Care Management, to provide the first help desk services in the Bay Area. Health Advocates operate out of several AHS hospitals and community ambulatory clinics including Highland Hospital, Fairmont Hospital, Hayward Wellness Center, and Eastmont Wellness Center. By teaming up with legal agencies within the community, the Health Advocates are able to comprehensively screen and address social determinants of health.
Zuckerberg San Francisco General Hospital's Health Advocates program improves patient care by connecting patients with volunteers, social workers, and legal aid providers who can help connect ZSFG families with the social, economic, and legal barriers to good health. We build better bridges between our clinics and the rich array of San Francisco community resources that can help patients and their families meet their health goals. The program operates 40 hours per week in the Children’s Health Center, 20 hours per week in the Women’s Health Center and 4 hours per week in the Family Health Center. Learn more at healthadvocates.ucsf.edu
BARHC coordinates resources and efforts from individual project hospitals to refer low-income patients to the most effective public resources within the area. To do so, every site uses a Help desk model to screen the patient’ needs, identify the core problem, and refer the patient to relevant resources, including on-site social work and legal aid.
Currently, the Consortium has five operating projects, each with a unique Help desk model. Below is an overview of these projects and their specialties.